Manned Guarding Help Desk

CONTROL CENTRE - CAT 2 ALARM

The Protector Group – Manned Guarding Help Desk – 24×7

The Protector Group is an SIA approved contractor and accredited to NSI Gold Standard. Providing a 24×7 Manned Guarding Help Desk and Scheduling team who are highly trained supporting our teams of Security Officers across our varied number of UK customer assignments.

Our Security Officers are ‘guaranteed’ a quick response covering;

  • Providing a vital communication link between our back-office support, field based Security Officers and customers.
  • Security Officer Book-on/off service, monitoring Officers Health and Safety.
  • Advanced rostering and short-notice call-offs, scheduling trained relief Officers.
  • Security Officer Foot Verification monitoring.
  • Security Officer Lone worker monitoring to BS8484 standard.
  • Dealing with site based incidents and occurrences, part of our management escalation process. Liaising with the police and emergency services and report writing.
  • Manage customer’s temporary and ad hoc deployment requirements.

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